The New Diplomacy itself means where citizens play a greater role and has a significant impact on international relations.
Post cold war era created new form diplomacy also known as new diplomacy. In my opinion most important aspect of the new diplomacy in interference emergence of the new actors. Governments keeping (Non Governmental Organisations)NGOs on their side avoids problems and public uprising so it is crucial and beneficial for governments.There are lots of other ways to operate in diplomatic situations such as bilateral diplomacy, multilateral diplomacy. Another important aspect of the new diplomacy is the new ways they are now able to communicate between states, in delegations, conferences and meetings through propaganda. Nowadays multilateral and bilateral are the main means of resolving conflicts.
I would question the role of citizens in diplomacy. If you mean businessmen, actors, singers and other "famous" people then yes, but I still don't think average citizen can significantly affect diplomacy. Let's look at the Iraq War. There has been an opposition, people protested and all but it didn't help.
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